Opening refund policy.
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The paperwork · Refunds
We stand behind our service with a 24 hour refund policy. If the tokens from your purchase are still unused, you can request a full refund within 24 hours of buying.
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24 Hour Window
Request a refund within 24 hours of purchase
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Unused Tokens
Available while the tokens from your purchase are still unused
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Full Refund
100% of your purchase returned to your original payment method
At Imgica AI, we want you to buy with confidence. Our plans and token packs are one time prepaid purchases, not subscriptions, and if you change your mind we offer a straightforward 24 hour refund policy.
If the tokens from your purchase are still unused, you can request a full refund within 24 hours of buying. Once you have started spending those tokens, the purchase is final.
24 Hour Window: Refund requests must be submitted within 24 hours of your purchase. After this period, refunds will not be available.
Processing Time: Refunds are typically processed within 3 to 5 business days after approval. The time it takes for the refund to appear in your account depends on your payment provider.
Original Payment Method: All refunds will be issued exclusively to the original payment method used for the purchase. We cannot process refunds to a different payment method or bank account unless specifically agreed upon in writing with the customer (as required under RBI PA Guidelines §12.4).
Unused Tokens Only: A refund is available only while the tokens from your purchase are unused. Once you have started spending those tokens, the purchase is final and no longer eligible for a refund.
Our support team is here to help you with any refund requests or questions about our policy. We aim to respond to all refund requests within 2 hours during business hours.